SHIPPING & RETURNS
SHIPPING
All of our products are shipped from the UK and are sent via Royal Mail. Current shipping times are 2-4 days, once the order has been processed.
Orders are processed within 48 hours of placing (excluding weekends). Once your order has been processed you will receive an email to confirm that it has dispatched.
Delivery method
We ship all Wall Prints through the Royal Mail postal service. The set price of standard shipping for all of our wall prints is £2.99 (or FREE if your wall prints order is £50+).
Estimated delivery time
Royal Mail standard shipping typically takes 2-4 working days (excluding weekends and public holidays).
International Shipping
We now offer shipping worldwide!
Tracked Int Shipping (5-7 working days) £12.00
Please note: Buyers are responsible for any customs and imports taxes that may apply. Moonshine Prints accept no responsibility for delays due to customs.
Returns
Please contact us to arrange returns no later than 14 calendar days after receiving your products.
Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items and these costs are non-refundable.
Our shipping costs are also non-refundable if you return part of your order.
Refunds will be paid within 14 calendar days after returning the goods, or evidence that they were returned. Refunds are made via your original payment method (please check with your card issuer for timescales).
If you receive a damaged/incorrect print, please contact us with the following information ASAP:
- Email address provided at purchase
- Order number
- Customer name
- Item name
- Attach a photo
We do not offer returns/exchanges/refunds on any of our personalised prints.